Necklace

WARRANTY: You should know that our products are created with both semiprecious and precious metals in different configurations. It is normal that over time their brightness decreases given that the use of creams, lotions, and the changes in PH due to sweat affect the natural state of the metal. For at-home cleaning, use a jewelry cloth with warm water and a small amount of liquid soap. Similarly, precious stones, especially emeralds, are very delicate and for that reason, you should treat them with care. High temperatures and pressure can affect their appearance, so avoid exposing them to these types of environments. Also, avoid contact with other harder stones like diamonds, rubies, and sapphires.
You count on a warranty for a period of 30 days that begins once you have received your product. In the event that you detect any inconvenience, please send it to our office through your most trusted currier. We can not give you a refund after the 30 day period if your product presents problems like partial or total deformation of the metal, leather, or thread or partial or total fracture of the stone(s).
 
SHIPPING POLICY: We want to ensure that our products reach you safely, securely, and without any setbacks. Depending on your location in Colombia, the estimated shipping time is between 3 and 5 days once we have received confirmation of your payment. For international shipments, please contact us for more information. Any complications during shipping will be our responsibility and we will do our best to ensure that the product is in your hands in the least amount of time possible.