PURCHASE PROTOCOLS

 

GMC COLOMBIA SAS is committed to protecting the personal information of our clients. We use the PayPal payment gateway and host encryption protocols to keep order information safe. All sensitive data is transmitted in an encrypted format. We keep the customer's shipping and billing information from the moment they create an account with us, but that information will be used exclusively by GMC COLOMBIA SAS for contact and follow-up purposes in accordance with the law .

 

 

COOKIES STORAGE

 

We use traffic log cookies to identify which pages are being used. This helps us analyze data about web pages and improve our site to suit customer needs. We only use this information for statistical analysis purposes and then the data is removed from the system. Our site is not directed to persons under 18 years of age. However, we are not responsible for access to www.galeriaminasdecolombia.com by minors. GMC COLOMBIA SAS intentionally collects or stores information about minors. To buy at www.galeriaminasdecolombia.com the user must register and GMC COLOMBIA SAS trusts in the good faith of the user who, by registering their data, confirms that these correspond to reality. If, due to force majeure, the user who wishes to buy is a minor, he must inform GMC COLOMBIA SAS at the time of purchase to authorize the transaction in accordance with the legal terms in force in Colombian legislation.

 

 

PRIVACY POLICY AND PERSONAL DATA

 

GMC COLOMBIA SAS informs that the content of the Privacy Policy (hereinafter "the Policy"), which is presented below, is applicable to the treatment of your personal data collected from the access, use and navigation of the website www .galeriaminasdecolombia.com. Due to its interaction, use and navigation, as well as the voluntary delivery of personal data in those cases where this aspect is enabled on the site ("User"), we will understand your consent and acceptance of the content of this Policy, which is why we invite you to read carefully the content of it.

 

For all the purposes of processing personal data described in this document, the Responsible for the same, in accordance with the definition established in Law 1581 of 2012, will be GMC COLOMBIA SAS telephone 12816523, contact email datos@galeriaminasdecolombia.com.

 

This document was prepared taking into account the provisions of Law 1581 of 2012 "By which general provisions for the protection of personal data are issued and in Decree 1377 of 2013" By which Law 1581 of 2012 is partially regulated which are intended to "Develop the constitutional right that all people have to know, update and rectify the information that has been collected about them in databases or files, and the other rights, freedoms and constitutional guarantees referred to in article 15 of the Political Constitution; as well as the right to information enshrined in article 20 of the same .. "

 

In compliance with current Colombian regulations, below, we present relevant information related to the legitimate treatment of the personal data collected:

 

1. Collection of personal data of the User

 

The User's personal data may be collected through the site through the registration and opening of an account therein, in order to participate in promotions, contests or proceed with the purchase of products using the electronic commerce tools available provision. For this purpose, at the time of registration, the User grants their express authorization to the processing of their personal data in accordance with the authorization text made available and whose acceptance is a necessary step for the creation of the account on the site.

 

Personal data may consist of name, identification number, email, telephone, city, date of birth, among others such as consumption habits. The personal data being processed will be private or semi-private, as appropriate, expressly excluding from the collection, personal data of a sensitive nature, as well as personal data of minors. Those personal data collected will be included in the databases owned by GMC COLOMBIA SAS and will be used for the purposes set forth in this Policy.

 

2. Purpose of the processing of personal data

 

The processing of personal data will be carried out in order to carry out, through any means of marketing, promotion, own advertising or third-party advertising, technical support, marketing, service improvement, consultations, control, enabling means of payment, assistance commercial and consumer, service and technical support of products and services, as well as any other related to products and services, current and future of GMC COLOMBIA SAS Notwithstanding, the foregoing, the User may always request the cessation of mailing electronic Likewise, the personal data supplied or obtained by GMC COLOMBIA SAS may be processed, collected, stored, used, updated, mainly to make possible the provision of its services, for the accounting records that are required and for reports to control and surveillance authorities. . Likewise, personal data will be used for administrative, commercial and advertising and contact purposes with the owners thereof.

 

Likewise, the User grants authorization for the transfer, communication, transfer and / or national or international transmission or transfer of personal data and databases to third parties who are Responsible and / or Managers in accordance with the business need of GMC COLOMBIA SAS To For this purpose, the User grants express authorization for the international transfer of their personal data.

GMC COLOMBIA SAS undertakes that the information it obtains from users will not be shared with companies or third parties that have no direct link with GMC COLOMBIA SAS

 

3. Security measures

 

GMC COLOMBIA SAS has adopted technical, human and administrative measures that grant security to personal data avoiding its adulteration, loss, consultation, use or unauthorized or fraudulent access. GMC COLOMBIA SAS maintains mandatory security protocols for personnel with access to personal data and information systems, in order to guarantee the security and confidentiality of the treatment.

 

4. Rights of the Holders

 

In accordance with Law 1581 of 2012, Users as holders of personal data have the following rights:

 

  • a) Know, update and rectify your personal data in front of those in charge of the treatment or in charge of the treatment. This right may be exercised, among others, against partial, inaccurate, incomplete, fractioned, misleading data, or those whose treatment is expressly prohibited or has not been authorized.

  • b) Request proof of the authorization granted to the Data Controller, except when expressly excepted as a requirement for the treatment, in accordance with the provisions of article 10 of Law 1581 of 2012.

  • c) Be informed by the person in charge of the treatment or the person in charge of the treatment, upon request, regarding the use that has been given to their personal data.

  • d) Present before the Superintendency of Industry and Commerce complaints for infractions to the provisions of Law 1581 of 2012 and the other regulations that modify, add or complement it.

  • e) Revoke the authorization and / or request the deletion of the data at any time at your will

  • f) Access free of charge to your personal data that have been subject to treatment, all in observance of the current legal procedure.

 

5. Exercise of rights and claims

 

The exercise of rights, requests, inquiries and claims can be made to GMC COLOMBIA SAS by means of a written letter and registered at the main headquarters of GMC COLOMBIA SAS or by email datos@galeriaminasdecolombia.com. The location is in the city of Bogotá, Colombia, phone 12816523

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This Policy is in force since March 2020, substantial changes will be reported GMC COLOMBIA SAS

 

 

GUARANTEE

 

You should know that our products are made with precious and semi-precious metals in different alloys. It is normal for its shine to diminish over time since the use of creams, lotions and changes in PH due to sweat affect the natural state of the metal. For cleaning at home, use a jewelry cloth with warm water and a little liquid soap. In the same way, precious stones, especially emeralds, are very delicate and therefore you must handle them with care. High temperatures and pressures can affect their appearance, so avoid subjecting them to this type of environment. Also avoid contact with other stones that have a higher hardness, such as diamond, ruby ​​or sapphire.

 

You have a guarantee for a period of 30 days once you have received your product. In the event that you detect any inconvenience, please send it to our offices through your most trusted carrier. We cannot give you a refund if after 30 days your product presents problems such as partial or total deformation of the metal - leather - thread, partial or total fracture of the stone (s).

 

 

SHIPPING POLICIES

 

We want our products to reach your hands safely and safely. Depending on your location in Colombia, the estimated time is 3 to 5 days once we have received confirmation of your payment.

 

For international shipments, please contact us for more information. Complications during transport will be our responsibility and we will try to get it to your hands in the shortest time possible.

 

¨Shipment Logistics Provider: Fedex